Testimonials

Placid Lake Developement LLC

Just began working with John and couldn't be happier. He's expert and patient. Clearly he wants to provide the solution that works best for the client's needs and budget. Highly recommended.

R. Fownes

John is always right on it. He is candid about what is practical and delivers what he promises. And his follow -up, a black eye for many players in this business, is outstanding. Always shows up quickly when an issue pops up. Very reliable.

C. Campbell

We had Custom Improvement install a new A/V / media system in a significant renovation project on Cape Cod and we are extremely happy customers.

M. Roberts

We have been using Custom Improvement Technology for several years now and have never been disappointed. John Brown is incredibly knowledgeable and professional. Our projects have ranged from network related installations, equipment set-up (TVs, computers, sound systems, etc.), and a full AV setup for new construction (pool house and pool). We enjoy working with him and find that he is willing to do whatever it takes - whether it's an added 'seminar' for our teenagers on how to use a system or installing underwater pool speakers. Most important, we find him to be very accessible and willing to provide fast and efficient follow up support whenever needed. A great resource for us over the years who we highly recommend.

R. Johnson

Custom Home Improvement is hands-down the best audio video installation and design company in the area. We recently renovated our home in Duxbury and John was such a pleasure to work with. He truly is an expert. John listened to what our dream home audio and entertainment system looked like and creatively designed and installed a system that worked within our budget. Custom Home Improvement's customer service can't be matched. We recently had an outage and one of our flat screens stopped working. John came by our house that same day and fixed the issue. We highly recommend John to anyone looking for home audio visual services. He's the BEST!

L. Miao

John cares for your home long after the install is done. I know this because I am the second owner of a home he designed and installed the system for several years ago. He adjusted everything to our needs and continues to check in on us to help with any questions we have. We have enjoyed the cleverness and simplicity of his designs (I don’t like a million switches or remotes / keypads everywhere) that we have engaged him to help us with large renovation project in Boston. He is smart, kind and does the best work we’ve ever seen.

C.Walsh

John is the third company we found to try and resolve our networking issues in a new house. He was able to decipher all of the work that had been done before; fix it and make the system finally work!! Clean work. Explained the process clearly and hopefully we will be able to have him come and do some more fun projects soon

m.Fowler

John is fantastic. He installed a media room for me and it works beautifully. If there is a problem, he is very responsive and he makes sure everything is working perfectly. This often involves updates to the whole system and he always makes sure he has checked everything. As newer technologies emerge, he makes recommendations but he never tries to sell you something that you don’t need or want. I trust him implicitly and as our house is a vacation home I don’t think twice about getting him access to the house when I’m not there. I highly recommend him and I have referred him to my friends who are all very happy with his services.

j.Goldenburg

John has helped us with our home audio, visual and security system for the last five years. His professionalism and expertise is extraordinary
and rare. When he installs a system, it works! When there’s a question or issue, he is incredibly responsive and always has the right answer. I highly recommend John without reservation.

P. Shields

I hired John Brown for my home and used his services for my home theatre systems, outdoor cameras and internet connections. He did such a great job with breaking down all of the costs, installing and maintaining my equipment that I hired him to do the same for my new home on the island of Nantucket. We had seamless service all summer thanks to his technical abilities even though we are thirty miles out to sea. I would highly recommend him for these services.

P. Murley

John designed and installed a Lutron RadioRA lighting system, whole house sound system, TVs and home theater for our newly constructed home. He is a skilled, professional, extremely competent, and most importantly, highly responsive. John coordinated his part of the project with our electrician and builder, and proceeded to work seamlessly with both.

T. Graham

John did an outstanding job installing a system for our home that included AV, integrated sound, internet and lighting control. He is very knowledgeable and places a huge emphasis on quality and reliability. We've had zero technical issues with any of the systems. Our home WiFi network is at least as fast and reliable as my enterprise solution at the office. Also, I felt like he never pressured us into spending more than we wanted. He made the recommendations that worked well for our family.

R. Dickinson

Custom Improvement set up my new sound and audio visual system, internet services and lighting controls for a my new home. They did a phenomenal job! They designed the entire system based on my wants and needs from "soup to nuts". They spelled everything up front with an extensive quote and descriptions of all products being used. They bought all of the equipment and installed everything. Custom Improvement worked with my internet and cable service provider. Every intricate detail was covered. The system is easy to use and looks and sounds terrific. The owner cares about his customers and the company is responsive to my questions and they communicate with me on a regular basis.

M.Devlin

We have used John Brown of CIT for over ten years and have never been disappointed. We have recommended him to our family and friends with great results. He makes an effort to get the job done as quickly and efficiently as possible and is extremely fair with his pricing. Simple put, john knows his stuff and gets the job done right!

A.Bolze

John led the overall sound, lighting, security cameras and outdoor speakers for our new build home. He did an exceptional job. We have been in our new home almost 2 years and for the few times we ever needed to reach him, he would respond quickly and efficiently even with the COVID environment. John is excellent and knows his stuff. We would definitely use him again and recommend him highly.

Hali. B

John is a pleasure to work with. He is prompt and very responsive! We have been working with him for a few years, and will continue to work with him on any current home audio and video needs and improvements! Incredibly professional and knowledgeable. Highly recommended!

n.McCrystal

John is knowledgeable, professional, and incredibly helpful! He has supplied my family with state of the art AV and internet support for the past 10 years. He never hesitates to help with a question, no matter when I may ask. He is proactive, always looking out for ways to enhance or improve our current systems as technology evolves. No one knows how to design a home theater better than John! He is the person you want for all of your audio/visual and internet needs!!

P.Demarco

John is an incredibly skilled audio/video technician/installer. He is quick, neat, well organized, and always responsive to any questions or needs. I would highly recommend John to anyone looking to install a home theater, big or small; install home systems, including audio and lighting; integrate all systems in house; set up wifi, install tv's and speakers, and the list goes on. Anytime we have any computer problems or questions John is the guy ready to help. He is personable and professional and deserves more than five stars. Simply the best!